Refunds & Returns


Returning or exchanging your item is simple please read our policy details to ensure you have all of the correct information to return your purchase.


You have 30 days to return an item from the date you received it.
Please contact us within 7 days of receipt of delivery as you are aware you want to return the item. You can email us at:

To be eligible for a return, your item must be unused and in the same condition that you received it. Stickers should be in their original condition and packaging and must retain any tags that were attached.
Your item needs to have the receipt or proof of purchase.
Returns and refunds may be subject to up to a seven-day inspection period.
Returns that do not meet our policy will be sent back to you.


Once we receive your item, we will inspect it and notify you that we have received the returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 7 days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item.
***Shipping costs are non-refundable.


Personalised and bespoke goods are bespoke and made to your specific requirements and are not subject to
refunds or exchanged unless damaged or incorrect spelling on our part.


If you have any questions on how to return your item to us.

Thank you for shopping with us,

Della Bella Uk

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